Terms & Conditions

 

ORDER

• Orders and deliveries are only available within mainland Singapore, includes Sentosa and Jurong Island.

• Online ordering will only be confirmed upon a confirmation call from our Indoor Sales team.

• Online overseas ordering will be accepted only,

• When full payment is made via PAYPAL or Bank Transfer

• Deliver to Singapore local address ONLY

• Orders must be placed in advance as follows,

• Cakes, Standard / Hearty / Fruit Design : at least 3 days
• Cakes, 2D / 3D / Customised Design : at least 4 days
• Full Month Packs : at least 4 days
• Wedding / Engagement Packs : at least 4 days
• Value Bento Packs : at least 4 days
• Party / Hi Tea Packs : at least 3 days

 

• Orders cannot be amended upon issuance of invoice.

• CHYN NONYA CAKES reserves the right to accept or reject any orders.

 

PAYMENT

• Payment for online orders can be made via PAYPAL, Bank Transfer, Cash or Cheque

• Payment via PayPal is to be made upon checkout.

• Payment via Bank Transfer is to be made at least 3 days prior to the delivery.

• Payment by Cash is to be made at our retail shop at least 3 days prior to the delivery.

• Payment via Cheque is to be made upon delivery of goods to your doorstep.

• Cheques should be made payable to CHYN NONYA CAKES PTE LTD.

• No post-dated cheques will be accepted.

• Prices listed on our website are all in Singapore Dollars (SGD).

• Prices listed are subjected to changes without prior notice. We are not liable for any pricing error.

 

CANCELLATION OF ORDER

• Cancellation of orders are only allowed before the issuance of the invoice.

• Cancellation Surcharge,

• 50% of purchased amount for cancellation in less than 72 hours from self-collection or delivery.

• 100% of purchased amount for cancellation in less than 48 hours from self-collection or delivery.

• All deposits are non-refundable.

 

DELIVERY

• Delivery can only be made to one location per online order entry.

• Time of Delivery cannot be fixed and all delivery schedules are at the sole discretion of CHYN NONYA CAKES.

• Overseas orders can only be delivered to Singapore addresses.

• Delivery is charged at a flat rate of S$20 per location.

• Collection and delivery timings:

Self-Collection

Location Charges Collection Timeslot
Retail Outlet:
Blk 82, Marine Parade Central #01-616
Singapore 440082
Phone: +65 6564 4060
Free Monday – Sunday
(incl. Public Holidays)
8:00am – 8:00pm
Sales Office:
No. 18 Boon Lay Way #05-116 Tradehub 21
Singapore 609966
Phone: +65 6556 1311
Free Monday – Friday
(excl. Sat/Sun & Public Holiday)
10:00am – 4:00pm


Delivery

Location Charges Collection Timeslot
Mainland
Sentosa Island
Jurong Island
$20 Monday – Sunday
(incl. Public Holidays, excl. CNY)
8.00am – 11.00am
11:00am – 2:00pm
2.00pm – 4.00pm
4:00pm – 6:00pm

 

• Additional S$20 delivery surcharge applies for delivery before 8:00am and after 6:00pm.

• CHYN NONYA CAKES reserves the rights to change the delivery schedules without prior notice.

• Delivery time may be affected due to bad weather or traffic conditions and/or unforeseen circumstances.

 

FRESH FRUIT CAKE

• All cakes with fresh fruits are best consumed within the same day upon receiving the product.

 

DECORATION ACCESSORIES

• The finished product vs displayed designs in our website are subjected to slight variations, including colour.

• Decorative accessories are subjected to availability and sizes of accessories cannot correspond with the varying cake sizes. Availability of designs are subjected to festive seasons and selected occasions.